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Emergency Care Handover (ECHO study) across care boundaries: the need for joint decision making and consideration of psychosocial history.

Sujan, Mark A and Chessum, Peter and Rudd, Michelle and Fitton, Laurence and Inada-Kim, Matthew and Spurgeon, Peter and Cooke, Matthew W (2013) Emergency Care Handover (ECHO study) across care boundaries: the need for joint decision making and consideration of psychosocial history. Emergency medicine journal : EMJ. ISSN 1472-0213.

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Abstract

BACKGROUND

Inadequate handover in emergency care is a threat to patient safety. Handover across care boundaries poses particular problems due to different professional, organisational and cultural backgrounds. While there have been many suggestions for standardisation of handover content, relatively little is known about the verbal behaviours that shape handover conversations. This paper explores both what is communicated (content) and how this is communicated (verbal behaviours) during different types of handover conversations across care boundaries in emergency care.

METHODS

Three types of interorganisational (ambulance service to emergency department (ED) in 'resuscitation' and 'majors' areas) and interdepartmental handover conversations (referrals to acute medicine) were audio recorded in three National Health Service EDs. Handover conversations were segmented into utterances. Frequency counts for content and language forms were derived for each type of handover using Discourse Analysis. Verbal behaviours were identified using Conversation Analysis.

RESULTS

203 handover conversations were analysed. Handover conversations involving ambulance services were predominantly descriptive (60%-65% of utterances), unidirectional and focused on patient presentation (75%-80%). Referrals entailed more collaborative talk focused on the decision to admit and immediate care needs. Across all types of handover, only 1.5%-5% of handover conversation content related to the patient's social and psychological needs.

CONCLUSIONS

Handover may entail both descriptive talk aimed at information transfer and collaborative talk aimed at joint decision-making. Standardisation of handover needs to accommodate collaborative aspects and should incorporate communication of information relevant to the patient's social and psychological needs to establish appropriate care arrangements at the earliest opportunity.

Item Type: Article
Subjects: WD Diseases and disorders of systemic, metabolic or environmental origin > WD400 Emergency medicine
Divisions: Emergency Services > Emergency Department
Related URLs:
Depositing User: Sophie Rollason
Date Deposited: 16 Dec 2014 15:23
Last Modified: 16 Dec 2014 15:23
URI: http://www.repository.heartofengland.nhs.uk/id/eprint/793

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